Notifications
Only where the portal has notifications.
Cloud tells you when something changes on a device without you having to watch for it. Notifications reach you in three places: a bell in the top bar for what has just happened, a log in your profile for what happened over the last 90 days, and email. The bell and email are switched on separately, so you can have one without the other.
What you are told about is set per site, so a person responsible for one site is not paged about another.
The bell
The bell sits in the top bar on every page and carries a mark when something has arrived since you last looked. It shows the notifications you have switched on under In app. Selecting it opens the recent notifications, newest first, with Load more... at the bottom of the list. With nothing to show it reads No notifications to display.
Each notification can be marked read or archived on its own row, or you can clear the lot with Read all and Archive all. Archiving takes a notification out of the bell; it stays in the log.
View all opens the full log in your profile.
The log
Your profile's Notifications section holds everything sent to you over the last 90 days, filterable to particular sites and devices. Anything older has been removed. See User options.
Choosing what you are told about
Notification settings live on each site's Settings tab — see Site settings. Choose them per device, or across every device in the site at once. The site's own row covers every device in it, including devices added later.
Four types are available.
| Type | Fires when |
|---|---|
| Connection | A device changes online status (tolerant of brief outages) |
| Warning | A device raises a warning notification |
| Error | A device raises an error notification |
| Fixture Status | A device reports a fixture status change |
A device has to be offline for a while before it counts
Connection notifications do not fire the moment a device stops answering, or a brief network blip would page everyone. Each device has its own Time Report Offline setting — see Advanced — and the notification is raised only once the device has been unreachable for that long.
How often
Delivery is per user, so two people watching the same site can be told at different intervals.
| Column | What arrives |
|---|---|
| In app | The notification, in the bell, as soon as it is processed |
| Instant Email | An email as soon as the notification is processed |
| Daily Digest | One email at the end of the day, bundling everything from it |
| Weekly Digest | One email at the end of the week, bundling everything from it |
A digest is one message however many notifications it holds, so a device flapping overnight is a line in tomorrow's summary rather than a hundred emails.